Legal
Privacy Policy
Last Updated: 12 June 2025 | Effective: 12 June 2025
1. Introduction
Jarum Seri ("we", "us", "our") operates a watch repair workshop at No. 15, Jalan SS2/24, 47300 Petaling Jaya, Selangor, Malaysia. This Privacy Policy explains how we collect and use personal information when you interact with our website or make use of our watch repair services.
We take the handling of personal data seriously and aim to be straightforward about what we do with information you share with us. If you have any questions about this policy, you are welcome to write to us at [email protected].
This policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA). By using our website or services, you acknowledge the practices described here.
2. Personal Data We Collect
We collect only the information necessary to provide our services and respond to enquiries. This may include:
- Your full name
- Email address
- Phone number (if provided)
- Brief description of your watch and the repair or concern you have described
- Website usage data collected via cookies and analytics tools (see Section 5)
We do not collect payment card details through our website. Payments made in person at the workshop are handled through standard point-of-sale processes and are not stored in our website systems.
Legal basis for processing: We process personal data on the basis of your consent (when you complete the contact form), on the basis of our legitimate interest in responding to enquiries and managing repair records, and where necessary to fulfil the repair service you have requested.
Retention: Enquiry data is retained for up to twenty-four months. Repair records may be kept for up to five years for warranty, dispute, and audit purposes, after which they are securely deleted.
3. How We Use Your Data
- To respond to repair enquiries and arrange appointments
- To communicate with you about the progress of your watch repair
- To maintain repair records associated with your watch
- To improve our website and understand how visitors use it
- To comply with legal obligations under Malaysian law
We do not sell, rent, or pass your personal information to third parties for marketing purposes. We may share data with service providers (such as analytics tools) who process data on our behalf under contractual arrangements that protect its security.
If you do not wish to receive any follow-up communications from us beyond what is necessary to complete your repair, please let us know at any point and we will update our records accordingly.
4. Data Protection Measures
Our website is served over HTTPS. Contact form submissions are transmitted using secure encryption. Access to stored contact data is restricted to workshop personnel directly involved in managing repairs and customer communications.
In the event of a data breach that may affect your rights or interests, we will notify you and the relevant Malaysian authority as required under applicable regulations, within a reasonable timeframe.
We review our data handling practices periodically and update procedures where improvements are identified.
5. Cookies
Our website uses cookies — small text files stored in your browser — to support basic functionality and understand how the site is used. You can manage your cookie preferences through the banner on our homepage, or by visiting our Cookie Policy page for more detail.
Essential cookies are necessary for the site to function. Optional cookies (analytics, marketing, preference) are only placed with your consent.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia) and related regulations, you have the right to:
- Access personal data we hold about you
- Correct inaccurate or incomplete data
- Withdraw your consent to our processing of your data at any time
- Request erasure of your data, subject to our legal retention obligations
- Object to processing where we rely on legitimate interest
- Lodge a complaint with the Personal Data Protection Commissioner of Malaysia
To exercise any of these rights, please contact us at [email protected]. We will respond to requests within thirty days.
7. Third-Party Links
Our website may contain links to external pages (for example, Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party site you visit.
8. Children's Privacy
Our services are directed at individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted information through our site, please contact us and we will remove it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website following changes constitutes acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify users directly.
10. Contact
For any privacy-related questions or to exercise your rights, please contact us:
Jarum Seri
No. 15, Jalan SS2/24, 47300 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-7876 4192